The
combination of the Cost and Performance
Benchmarking and Business Needs
analysis processes results in a
'Value' measure for all the services
which is bespoke to your organisation.
This value measure is a very powerful
tool to bring into focus areas of
the support services that require
the most management effort.
Reviewing
performance via |
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Cost
and Performance Benchmarking |
Using a peer group of
similar organisations, cost benchmarking
will be used as a tool to assess and consider
overall cost competitiveness of the facilities
services of your organisation.
The exercise is therefore
quick and effective in terms of identifying
cost effectiveness; it will also provide
you with a clear indication of where the
improvement opportunities are and where
your buildings are already cost effective.
In terms of efficiencies, there will of
course be limitations around what you
are able to achieve and this will depend
upon what drives the costs; both in terms
of business need and nature of the buildings.
Once the services with
maximum cost savings opportunities have
been identified this can then be followed
by a more in depth analysis of the services
provided to compare productivity and performance
data with the Samsara performance benchmarking
database. When the performance criteria
is understood Samsara can then expand
upon the fundamental causes of cost difference
and provide informed advice on how these
services can be re-engineered to provide
best value for money.
Much is made of comparative
cost benchmarking and its relationship
to the level of service. It is possible
to influence the cost benchmarking by
the level of service being delivered but
this could be misleading as the level
of service may not be appropriate or commercially
sound. Far better is to gain an understanding
of what the business needs and use this
as a comparison to the costs.
The objective of the business
needs analysis is to gain an understanding
of the business needs of the organisation.
The business need analysis gathers customer
perception data to enable an objective
check on the current management practices
and service levels. The survey combines:
- Customer’s
current perception of service
- Importance of the service
to the customer’s business/function
The data is gathered via
interviews with key stakeholders within
the business. The key stakeholders will
be from the various sections within the
business representing all stakeholders.
The phases include:
- Understand Business
Need
- Stakeholder Identification
-
Stakeholder Interview/Appraisal
The results of the interviews
will also be represented graphically,
to give an indication of the perception
of the quality of provision of the existing
service provision against that required.
The training needs of
your staff is always of concern but the
main problem has been what are the needs
compared to? Samsara believes there are
ways of defining core competencies for
every position within the organisation
and specifically Facilities and Property
Management.
These core competencies
are based upon those set down by the two
main representative bodies i.e. BIFM and
IFMA plus some enhancements made by Samsara
to align them with experience.
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